A TO Z GUIDE

Accessible Parking / Elevators

Accessible parking is available, and is located to the east of the SFC Plaza Area and marked with easy to follow directional signs.   Elevators are located on the north and south side of the lobby concourse. The accessible drop off area is located on the southwest side of the facility.

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Service animals are welcomed into the building and must remain on a leash or harness at all times.

ATMs

There are 2 ATM machines located on both north and south sides of the lobby concourse.

Cameras

Cameras with detachable lenses, audio and video recording devices are prohibited. Small cameras without detachable lenses are permitted unless prohibited by the artist. 

Children’s Tickets

Children two (2) and older require a ticket.

Doors & Entry

For most events, doors open approximately 1 hour prior to the event start time.
All patrons entering the facility are subject to search and inspection.

Directions

Please visit our Parking & Directions page.

Employment Opportunities

Please visit our Employment Opportunities page.

First Aid

If first aid assistance is required, please notify the nearest Smart Financial Centre at Sugar Land representative so they may escort you to the first aid area. Our first aid area is equipped to handle minor injuries. Automatic External Defibrillators (AEDs) are located throughout the facility.

Food & Beverage

Smart Financial Centre at Sugar Land food service provider, SPECTRUM, is proud to offer a variety of food & beverages.
Guests are not permitted to bring outside food or beverage onto facility grounds. 

Group Sales

Please contact our Ticket Office regarding group sales.

Guest Services

The Guest Services desk is located in the lobby, behind the Ticket Office.

Hotels

Please visit our Area Hotels page.

Lost & Found

For lost and found items, please visit the Guest Services Desk.

Parking

For more information, please visit our Parking & Directions page.

Prohibited Items/Activities

The following is a partial list of prohibited items that are NOT permitted inside the venue or on venue property:
• FIREARMS
• KNIVES
• WEAPONS
• PROJECTILES
• ILLEGAL DRUGS, SUBSTANCES OR PARAPHERNALIA
• UNLAWFUL ASSEMBLY
• LASER POINTERS
• OUTSIDE FOOD OR DRINK
• CANS, BOTTLES, COOLERS, GLASS
• NOISEMAKERS, FIREWORKS
• BANNERS, SIGNS, POSTERS
• SELFIE STICKS
• LAPTOPS, ELECTRONIC TABLETS
• DRONES, REMOTE CONTROL DEVICES
• CAMERAS, PHOTOGRAPHY, AUDIO AND VIDEO RECORDING DEVICES
• STROLLERS
• LARGE BAGS, BACKPACKS
• PETS
• UNAUTHORIZED PAMPHLETS, FLIERS, PROMOTIONAL ITEMS, SALES MATERIALS
• UNAUTHORIZED SALES ACTIVITY OR AMBUSH MARKETING
• TAILGATING
• BICYCLES, SCOOTERS, SKATES, ROLLERBLADES, SHOES WITH WHEELS, SKATEBOARDS, WAVE BOARDS, RIPSTIKS, HOVERBOARDS
• INAPPROPRIATE ATTIRE/CLOTHING
• EXCESSIVELY LOUD OR ABUSIVE LANGUAGE AND OBSCENE GESTURES
• FIGHTING, THREATENING TO FIGHT OR THROWING OBJECTS
• ACCESSING OR ATTEMPTING TO ACCESS THE STAGE AND/OR PERFORMER/PERFORMACE AREAS
• LOITERING, TRESPASSING, SOLICITING AND PEDDLING
• Centre Management reserves the right to prohibit other items as deemed necessary

Re-Entry

No re-entry.

Refunds

With the exception of show cancellations or postponements, all ticket sales are final. No refunds or exchanges.

Restrooms

Restrooms are located on the north and south ends of the Lobby concourse, north and south end of the Grand Suite level, as well as the north and south end of the Loge level. Family restrooms are located adjacent to these.
Restrooms in Smart Financial Centre at Sugar Land have diaper-changing stations available and are accessible to persons with disabilities.

Smoking

Smart Financial Centre at Sugar Land is a non-smoking facility. Smoking is prohibited within 25 feet of any entrance.

Strollers

Strollers are not permitted in the seating sections. A stroller check service can be found at Guest Services.

Suites

Smart Financial Centre at Sugar Land has 14 private Grand Suites which hold up to 20 people. Grand Suite information can be found on our Grand Suites page.
The Grand Suites entrance is located to the right of the venue.

Ticket Office

The Ticket Office is located at the front entrance to Smart Financial Centre at Sugar Land. Ticket Office hours are Monday-Friday from 10:00 a.m. to 6:00 p.m. On event days falling on the weekend, the ticket office will open at Saturday at 10:00 a.m. and Sunday at Noon 12 p.m.

Tickets will be made available for purchase at Ticketmaster.com prior to being made available at the Smart Financial Centre's Ticket Office.Tickets will be made available to purchase at the Ticket Office no sooner than three days after on-sale.

For questions regarding ticketing, please call (281) 207-6278. Tickets are sold through Ticketmaster.com or at the Ticket Office.

Tickets

Tickets are sold through Ticketmaster.com or at the Ticket Office. Resale of tickets is not permitted.
 
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